Helia App

Guests
Setting
Messages

Messaging

Templates

Create reusable guest messages in English and Italian.

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5 templates

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After check in Dear {{Guest.Name}} {{Guest.LastName}}, Welcome to Milano Apartments! We’re happy to have you here. Please note: smoking 🚭 is forbidden in the house. We ask you to respect the silence and tranquility of the neighbors. A penalty of €275 will be charged in case of violation. 🛜The name of the Wifi network is {{House.Wifi}} and the password 🔒 is: {{House.Password}} Check-out Dear {{Guest.Name}}, 🔑🔑Tomorrow at check-out, please leave the keys on the table and close the door behind you, preferably by 10:00 am. Please text me when you leave. Thank you. In case you need a late check-out after 10 am, please let me know in advance. It is usually a paid service, but we’ll do our best to manage it. First Message Dear {{Guest.Name}}, I am Helia from Milano Apartments. Thank you for choosing us. Please let me know what time you will arrive. And how many people are you? Also, please let us know if you prefer separate beds or a double bed. To cleaners {{Staff.Name}}, {{Guest.Apartment}} {{Guest.NumberOfGuests}} guests {{Guest.NumberOfNights}} nights The guest’s name is {{Guest.Name}} {{Guest.LastName}}. They will pay €{{Guest.TotalPayment}}. They will arrive in 20 minutes. To guest Dear {{Guest.Name}}, The apartment {{House.Title}} is located at {{House.Address}}. Please call {{Staff.Name}} at {{Staff.Mobile}} to arrange the key handover and the payment of € {{Guest.TotalPayment}} for the stay.

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Guest

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English

EN

Italian

IT